情境感知模式應用於樂齡族生態行動導覽之研究
李瑋婷 李傳房
DOI:10.6283/JOCSG.2015.3.4.421
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中文摘要 情境感知科技與行動裝置輔助旅遊導覽已逐漸成為趨勢，探討樂齡族對不同的情境感知生態行動導覽設計為本研究的目的。本研究建置主動式與被動式生態行動導覽系統與內容，透過實驗法與半結構式訪談30位樂齡族，並訪談2位生態導覽服務經營者。研究結果發現，設計樂齡族資訊產品時，透過其熟悉的操作行為轉移至資訊產品的操作方式，可降低樂齡族學習使用資訊產品的門檻。樂齡族較容易操作被動式生態行動導覽系統，因其生理負荷較低、使用意願也較高；另一方面，經營者亦較容易將被動式行動導覽系統導入生態場域。對經營者或樂齡族而言，導入適合樂齡族的情境感知生態行動導覽至生態場域，可提升其服務品質與旅遊體驗。
關鍵字：樂齡族、行動導覽、情境感知、生態場域
文章建立時間：2015-10-23
引用格式(APA)：
李瑋婷, 李傳房(2015)。 情境感知模式應用於樂齡族生態行動導覽之研究。
福祉科技與服務管理學刊， 3(4)， 421-436。
Context awareness applied to mobile guide in ecological field for active aging elderly
Lee, W.-T., Lee, C.-F.
English Abstract Context-aware mobile devices that assist in the guiding of tours have become a trend. This study aimed to understand system usability, workload and operational aspects of active and passive context-aware mobile guide in ecological field for active-aging elderly. Incorporating the views of the elderly users and tour managers, the researcher proposed design recommendations for context-aware mobile guides for active-aging elderly. This study developed active and passive mobile guides and content for the ecological field, and gained an understanding of system usability and workload through field experiments and semi-structured interviews involving thirty active-aging elderly. Finally, the researcher interviewed two managers of tour organizer SunLinkSea.
The results showed that designing IT products with input from active-aging elderly can reduce the learning threshold for them, enabling them to make quick and effective use of the devices. Active-aging elderly are more context-aware and made more use of the devices, which also required less physical effort from the elderly users. Additionally, it was easier for managers to implement passive context awareness in the ecological field. Applying context-aware mobile guides to the ecological field can enhance quality of service and the tourism experience for both managers and active-aging elderly.Keywords：active-aging elderly, mobile guide, context-awareness, ecological field