高齡獨居者生活社交需求之調查
*曾誰我、馬永川、王彥儒
DOI:10.6283/JOCSG.2016.4.4.505
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中文摘要 由於醫療技術的進展、生活環境的改善，人類平均壽命逐漸延長。對高齡者而言，退休後可支配的自由時間明顯的增多，若無適當的活動填補心靈上的空虛與孤獨，反而會加速身心衰退。本研究以使用者經驗為研究核心，提出高齡獨居者之社交需求建議。首先透過觀察與半結構訪談發掘高齡獨居者的需求與問題，並透過親和圖法及脈絡設計模型歸納提出高齡獨居者社交需求建議。研究結果發現高齡獨居者之生活社交需求包含：(1)主動式的社交協助；(2)紀錄與分享需求；(3)生活管理的需求；(4)運動休閒的社交需求；(5)生理退化的協助需求；(6)心靈成長與建設的需求；(7)政府對高齡者的福利政策的主動告知。
關鍵字：高齡獨居者、使用者經驗、社交需求
文章建立時間：2016-12-12
引用格式(APA)：
*曾誰我、馬永川、王彥儒(2016)。 高齡獨居者生活社交需求之調查。
福祉科技與服務管理學刊， 4(4)， 505-520。
Social App Design Considerations for Elderly Persons Living Alone Based on User Experience
*Tseng, S.-W., Ma, Y.-C., Wang, Y.-R.
English Abstract Progress in medical technology and improvements to the living environment have increased the average life expectancy of humans. For the elderly, free time after retirement has significantly increased. However, the absence of appropriate activities to fill the emptiness and loneliness that some elderly experience can accelerate mental decline in their golden years. This study uses the user experience to offer design suggestions for a social app aimed at elderly persons living alone. First, through observation and semi-structured interviews, we explored the needs and problems of such persons. Then, five models were presented using a KJ method and contextual data analysis in order to offer the following design proposals for a social app for elderly persons living alone: (1) It should have a GPS positioning function and provide traffic information, chat, and sports function. This would aid location sensing and aid social interaction with others. (2) A voice communication function is needed to convert elderly’s spoken words into a text message, and vice versa. (3) An emergency function that leverages GPS positioning to notify friends or family, and can send a distress message to emergency services.Keywords：solitary elder, user experience, social needs